Hotel reputation fuels success
Review management and guest
surveys made easy
Revinate Guest Feedback boosts your online ranking, improves your guest experience, and drives direct revenue with consolidated reputation management, guest satisfaction surveys, and best-in-class reporting. The survey data captured through this product seamlessly integrates into our data platform, enhancing the value of your Rich Guest Profile. Hoteliers can activate this data through advanced segmentation and create more personalized marketing campaigns.
Why Revinate? Our people, our products.
Shifting share away from OTAs and meeting revenue targets is easier with a committed partner by your side. Revinators – from sales and marketing to product and engineering, from implementation to support and customer success – are smart, industry experts, focused on making you win. Our product roadmap, current and future, will show you how seriously we take our mission to transform the hospitality industry. Our implementation team delivers on time consistently and unsurprisingly has an NPS score of 80+.
90 days
From contract signing
to seeing increased
revenue rolling in
24/7
Our support team can
troubleshoot and answer
your questions anytime
Revinate helps us determine top performance areas as well as improvement areas. Overall, it has elevated our guests’ experiences through feedback and data.
Carlie Stevenson
Director of Marketing, Brittain Resorts & Hotels
An integrated reputation management and survey management product that keeps you ahead of the competition while embracing efficiency. Manage, measure, and optimize reviews across 100+ sites through one product.
409%
increase in new review
volume on TripAdvisor
15%
increase in ranking on
TripAdvisor
with managed reviews
Revenate Guest Feedback
Guest surveys
Gather guest feedback in-stay or post-stay with customizable
surveys to the right guest at the right time. Convert responses to reviews and publish on 100+ sites.
Revenate Guest Feedback
Reputation management
Manage reviews and feedback from one dashboard.
Publish reviews automatically to TripAdvisor,
Booking.com, Google, or over 100+ review sites.
Revenate Guest Feedback
Sentiment analysis
Review reputation and survey data for
necessary changes across departments to
improve your guest experience.
Revenate Guest Feedback
Custom dashboards
Focus on metrics that matter to you
across property or your entire portfolio,
along with actionable reporting in your inbox.
Get a personalized walk-through right away
Activate your superpowers with a demo
customized to your needs and geared to
answer your questions. Don’t wait to
unleash your potential!
Direct booking strategies that win
Discover the hotel marketing strategies that are driving
revenue for your peers. We analyze our data
across products to showcase best
practices that will give you superpowers.
What you’ll learn
We tap into our customer data to give you reliable benchmarks for questions like ‘Was that email campaign successful?’ Or, ‘Is your reservations team converting enough callers?’
Use this report to champion the work of your team, compare your
results to hoteliers in your region,
and define your goals. Looking for historical data from previous reports? Contact us.
Read our report →
Frequently asked questions
Responding to negative reviews shows you care about your guests. When a negative review comes in, think of it as an opportunity to improve your business Respond calmly, honestly, and openly – showcase your willingness to engage with the reviewer. How you respond to a negative situation can reflect well on your business and lead to a thoughtful post-review interaction that, in turn, can get guests to update their reviews. Thank the reviewer for sharing their feedback, apologizing for your business not living up to its standards, and acknowledging positive comments where applicable. Research any incidents before responding and let the guest know you will follow up with the correct department.
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We suggest responding to at least 60% of all guest feedback, focusing on 100% of negative reviews and surveys. Respond to ~25% of 4—and 5-star reviews and 50% of 3-star reviews (these tend to include a mix of positive and negative feedback). Responding to reviews lets your guests know you are listening and care about their feedback.
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Sentiment analysis is a powerful reporting tool to discover your guests’ opinions on their experience and your property. Use the sentiment analysis word cloud to identify topics that come up most frequently Trending issues in freeform responses represent the items that are top of mind for your guests and are, therefore the most important issues to them. Drill down into topic mentions to review in more detail what is said explicitly about these topics and the context of the review and survey comments.
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
Describe the item or answer the question so that site visitors who are interested get more information. You can emphasize this text with bullets, italics or bold, and add links.
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